I prefixed them with the Cat: to indicate they belong in the Category collection. These examples will become clear in the next section. Listed here are some of my examples based on Spiceworks categories. The additional sub-categories are up to your imagination. Tracking # | Shipper tracking number | Textbox |Īdditionally, you have to add sub-fields if you want to track extra info in Categories, Departments or Facilities. Ticket assigned | Copy hyperlink of ticket URL to link ticket here | Hyperlink | Charged to | Department charged to | Combobox | Fill in your departments Need more room, use the ticket notes below.
Vendor Order # | Invoice/Sales number | Textbox | Category | Purchase classification | Combobox | Fill in your requirements here Add new vendor in Ticket Content, Vendor custom combobox values. Purchased for | If intended for asset, make sure to click Asset concerning button otherwise just enter info. Description | Item or part description | Textbox | Purchase Status | Pending, Approved, Purchased, Received or Denied. In Lansweeper go to Configuration, Helpdesk Settings, Ticket Custom Fields:Īdd these custom fields as Name | Info | Type | Values
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